Home → EstiMate Version 1 → Error Messages & Behavioral Problems → Behavioral Problem: old customer address or line item appear on a new quote.

3.11. Behavioral Problem: old customer address or line item appear on a new quote.

When I create a new estimate the address and or line items from a previous quote are shown on the screen what is needed to correct this problem?

This error usually stems from incongrous data.
Your first step from EstiMate's main screen is to:
1. Close the quote and click Management > repair/maintain data files.
2. Click the verify and rebuild button.
3. Click close when the process is complete.
4. Close EstiMate and reopen.

This should solve the problem. If the problem re-occurs again or repeated times, consider the following:

1. Try rebooting the computer. The operating system may be starting to lose stability.
2. Close some programs down. System resources may be taxed too greatly.
3. For networked customers, make sure EstiMate is networked properly with all network paths consistent.
4. Make sure all systems running EstiMate are running the same version.