Home → EstiMate Version 1 → Error Messages & Behavioral Problems → Why is my logo pixelated out when I email using .pdf attached?

3.165. Why is my logo pixelated out when I email using .pdf attached?

Our company logo does not come out clearly when sending out an estimate or invoice via e-mail. The problem is that our logo becomes very pixalated but only in the PDF. When printed on paper or faxed, the logo looks fine. Also all the other type in the PDF looks fine, just not our logo.

This is an apparent anomaly that some users experience but not others, so it is inconclusive as to why it happens.
That said there are some things that can be done to make it better.

1. Clear the logo and reimport it.(Management > configure estimate > your logo > clear logo)
2. Re-do the logo at a higher resolution.
3. Try different height adjustments. If a logo is too streched or too scrunched it may pixelate out.
4. Use print to file to print the .pdf and attach it manually to a new email message. A print to file tutorial can be found in kbase article #349 located at http://www.pricingmadeeasy.com/estimate/support/kbase_entry.php?id=349