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HomeEstiMate Version 1Error Messages & Behavioral ProblemsNot decoded error when trying to open a pdf attached estimate?

3.110. Not decoded error when trying to open a pdf attached estimate?

When I send an estimate as a .pdf file attached to an email, the recipient states that they get a 'not decoded' error message when trying to open the .pdf. What can be done to assist the customer in viewing the estimate?

It is possible the customer is running an older version of adobe acrobat, if so it is advised they upgrade to the current version.

Other options include:
1. Sending the estimate in another file format.
2. Sending via another method, i.e. Fax.

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