Home → EstiMate Version 2 → General → Forgotten Passwords

2.14. Forgotten Passwords

Q:  I've forgotten my password.  How can I find out what it is?

 

A:  There are a couple of places in EstiMate that a password is required.  The first place is during the registration process when you first install EstiMate 2 on your computer/s.  The very first time you register your software you will be asked to create a password (you will only be asked to create the password once and that 1 password is what you will use for all of your installs of EstiMate).  This password can be any combination of numbers and letters, and must be at least 1 character long (NO Blank Passwords), and not longer then 32 characters.  This password will be used to register any subsequent installs of EstiMate .  If you have forgotten you registration password blow are the steps to take to try and recover it.

 

To Recover your registration password.

• On the registration page where you enter your Serial Number is where you will also enter the password.  One thing to note when you're trying to remember your password is that the "Next" button won't light up until the password is correct.  Begin by trying some of your commonly used passwords and typing them into the password field while watching for the "Next" button to light up.

• If you are unable to remember your password then there is a "Forgot Password" link right next to the password field.  Click the link and a page to enter your e-mail address will appear.  Enter the e-mail address you registered your software with, and click the Retrieve Password button.  In a few minutes the password will be e-mailed to you at that e-mail address.

• If you are still unable to remember or retrieve your password you will need to e-mail or call EstiMate Customer Service and let them know you've forgotten your Registration Password.  They will then need to e-mail you a copy of your license file.  You'll save the attached license file to your desktop, and restart EstiMate.  This will bypass the registration process, and therefore you won't need to enter your registration password.

 

 

The second type of password in EstiMate 2 is the Login password.  You may not have a login password if you are only running EstiMate on one computer in Single User Mode.  The default account in EstiMate 2 is the "Admin".  If you don't set a password for the Admin then you should not get the login screen.  If you have set a password for the Admin then you will either log in with those credentials (i.e. Username: Admin + Password: *******), or if you've created any additional users (which you can only do after setting the Admin password) then you can log into one of those accounts with one of those usernames and password. 

 

To recover your login password (Admin).

• If the only account you have activated is the Admin then you will need to remember the password (HINT: the "Login" button will only light up if you've entered the password correctly *also be sure that you've typed the username correctly), otherwise you will need to have a backup of your data made from EstiMate 2, and which includes that password.  If you can't remember the password, but you do have a backup of your data then you can contact EstiMate Customer Service, for instruction on where to send the data.  NOTE: If you are beyond your trial period you will need to purchase a one time support incident for this service.

• If you have more then one user, and you have forgotten the password for one of those users you can always log in as the Admin (or any other account with admin privileges), and reset the password for that user (just type in the new password, confirm the password, and click OK).  You'll need to have at least one administrative account you can log into to reset any of the passwords - Managers and General Users cannot do it.

• If you are still unable to get into your database please contact EstiMate Customer Service for further assistance (please let them know you've forgotten your "Login" password, and if you have a backup of your data or not).