Home → EstiMate Version 2 → Known Issues → Error: "QuickBooks cannot be accessed at this time".

1.17. Error: "QuickBooks cannot be accessed at this time".

Q:  I'm getting an error message when I try to export my jobs and estimates to QuickBooks.  The error message appears right at the point EstiMate starts to export the transactions.  The error message reads "QuickBooks cannot be accessed at this time.  Another application is interacting with QuickBooks and both cannot run simultaneously".

 

A:  We are aware of the issue, and we apologize for the inconvenience.  This issue was just recently brought to our attention, and only seems affects QuickBooks 2006 - if you are using a version other then 2006 you should not encounter this issue.  This issue occurred after customer using QuickBooks 2006 updated there copies of EstiMate to build # 2.2.  There was one change made to the EstiMate QuickBooks Link in this latest update, and that was to fix it's digital certificate to correctly identify itself to QuickBooks as "EstiMate Software" instead of "Unknown Application".  We are looking into this matter, and will update this page as soon as we have a fix available.

 

If you are experiencing this issue as of 10/15/08 you do not need to report it to us just check back on this page shortly (you're still always welcome to call or e-mail us though if you have questions or issues).  We will post the fix and directions here as soon as they're available.  Thank you for your patience. 

 

Update:

 

Here is the fix for the QuickBooks Link:

• Close EstiMate.
  

• Download the zip file (QBLink.zip) attached to this help file.

• Save it to your Desktop, or somewhere easy to find it again on the computer that has both QuickBooks and EstiMate installed.
  

• Right click on the zip file, and select "Extract All".

• When the "Extraction Wizard" comes up click the "Next" button.

• On the next screen below where it says "Select Folder To Extract Files To" click the "Browse" button.

• When the "Select A Destination" window comes up browse to "C:\Program Files\EstiMate 2\Plugins".

• Make sure you've clicked on the "Plugins" folder and then click "OK".

• Click the "Next" button again on the Extraction Wizard screen.

• When it tells you that the file already exists click the "Yes" button to replace the current file with this new on.

• Once it's completed you can click the "Finish" button.  You can also uncheck the "Show Extracted Files" check box before clicking "Finish" so it doesn't open up the Plugins folder.

• Open EstiMate and you should now be able to Export your jobs and estimates to QuickBooks.
  

Downloads

• QBLink.zip