About the only thing more user friendly than your creation, EstiMate, is you yourself. I enjoyed meeting you at the trade show in Atlanta and seeing you again in Atlantic City. I purchased my first estimating software program in 1985. It came on two five and a quarter inch floppies. I had to run it atop Lotus 123. It was not particularly user friendly. Your EstiMate program is such a pleasure to use. It is obviously a reflection of many hours of attention. Your personal concern for the industry is equally obvious. Pricing has long been perhaps our single most difficult daily challenge, and you are changing that. I look forward to recommending your program to anyone who is serious about improving their productivity and profitability. Customer service is becoming very rare in today's computerized environment. You are an exception! Thank you for being so. Sincerely, Bob Singleton President