Home → EstiMate Version 2 → Known Issues → EstiMate Multi-User Server (build 2.2.1.4) locking up, and causing EstiMate to crash.

1.2. EstiMate Multi-User Server (build 2.2.1.4) locking up, and causing EstiMate to crash.

Q:  I'm running the latest build of EstiMate, and the Multi-User Server (build 2.2.1.4).  Periodically throughout the day they will both lock up.  In order to use EstiMate again I must first crash, and then restart both applications.  Is there a fix for this issue?

 

A:  We are aware of, and looking for a solution to this issue.  This issue seems to have originated from the 2.2.1.3 update for EstiMate, and the Multi-User Server.  In that particular build there was an issue where EstiMate would not connect to the Multi-User Server from any computer on the network other then the one running the Multi-User Server.  We corrected that issue with the 2.2.1.4 update shortly after we realized it.  We were then made aware that some users with 4 or more copies of EstiMate connecting to the Multi-User Server were encountering issue with EstiMate locking up.

 

We released a test build (2.2.1.6) to try and fix the latest issue.  We believed at the time that it was a client side (i.e. EstiMate)  issue, and tried to handle it as such.  Unfortunately this did not fix the issue.  We are currently unsure of the exact cause of the issue, other then we now believe it to be the Multi-User Server which is locking up causing EstiMate to become non responsive.

 

Again we are working toward a solution to this issue, and we apologize for any inconvenience it has caused.  The only workaround to this issue currently is to "downgrade" the Multi-User Server, and all of your copies of EstiMate to an earlier version (before 2.2.1.3).

 

At the bottom of this article you will find both the Multi-User Server, and EstiMate 2.2.0.10 for download.

 

Before you download and install anything please be sure to backup your EstiMate Data.

How to backup your EstiMate Data:  http://www.estimatesoftware.com/support/index.php?pg=kb.page&id=617

 

To begin:

1.  Close all copies of EstiMate, and exit out of the Multi-User Server.

2.  From the computer/server running the Multi-User Server download and install the 2.2.0.10 build from this page.

3.  When it's finished installing let it launch, or start it manually from the Desktop icon or Start Menu icon.

4.  Next move to one of your EstiMate computers and download and install the 2.2.0.10 build of EstiMate from this page.

5.  When it's finished you can let it launch or just leave it closed.

6.  Repeat the above 2 steps until all of your copies of EstiMate have been "downgraded" (NOTE:  Do not run mixed versions/builds of EstiMate as this can cause further issues).

 

You should now have everything back up and running, and the issue should be resolved.  Please check back to this page (or bookmark it) periodically for updated workarounds, or to make sure the next build of EstiMate fixes the issue (before you update), or for intermediate build releases that correct this issue.

 

EstiMate Multi-User Server (build 2.2.0.10):  ftp://ftp.estimatesoftware.com/eServerSetup.exe

EstiMate 2 (build 2.2.0.10):  ftp://ftp.estimatesoftware.com/eSetup.exe

 

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